At Scentusco, every order is prepared with care, and every fragrance is selected to deliver an exceptional experience. We want you to shop with confidence, which is why we have established the following policy to ensure a seamless and transparent experience. Please take a moment to review our Exchanges, Returns & Cancellations Policy before completing your purchase. EXCHANGE ELIGIBILITY Exchange requests must be submitted within 48 hours of receiving your order. Requests received after this period may not be accepted. To qualify for an exchange, the product must be: Unused and in its original condition Free from any damage or signs of use Returned in its original packaging Accompanied by all original tags, labels, and accessories Products that do not meet these conditions may not qualify for an exchange. HOW TO REQUEST AN EXCHANGE To begin an exchange request, please contact our Customer Care team through our official Scentusco Facebook or Instagram inbox, available Monday to Saturday, 9:00 AM to 5:00 PM. For defective or damaged products, you may also email clear photographs of the product to: scentcare@scentusco.com Our customer care team will respond within 24 hours. Once your request has been formally registered, we aim to resolve it within 3–5 working days. We appreciate your patience while our team carefully reviews each case and will always strive to resolve your concern at the earliest possible opportunity. REFUNDS & STORE CREDIT To preserve the integrity of our service, Scentusco does not offer cash refunds. Where a refund is approved under this policy, the applicable value will be provided as an online store voucher, credit note, or discount code, which may be used toward a future purchase. EXCHANGE SHIPPING Shipping charges for returning the original product and receiving the replacement product are the responsibility of the customer. However, if an exchange is required due to an error attributable to Scentusco—such as receiving the wrong product or a product damaged during dispatch—we will take responsibility for the applicable exchange shipping costs. EXCHANGE AVAILABILITY All exchanges are subject to product availability. If the requested replacement is unavailable, you may choose an alternative product from our available collection. Alternatively, Scentusco may provide an online store voucher or coupon equivalent to the value of the returned product, redeemable toward a future purchase. CHANGE OF MIND At Scentusco, we encourage you to choose your fragrance thoughtfully. We do not accept returns or exchanges due to a change of mind, personal preference, or because a customer does not like the fragrance after purchase. Fragrance is deeply personal, and individual preferences can vary. We therefore encourage you to carefully review the fragrance notes, description, and product details before placing your order. DAMAGED, DEFECTIVE, OR COMPROMISED PRODUCTS Your satisfaction is important to us. If your order arrives damaged, defective, or with its quality compromised, please contact our Customer Care team within 48 hours of delivery. Photographs or other relevant information may be requested to assist our team in assessing the issue. Once the matter has been reviewed and verified, Scentusco will provide an online store voucher, credit note, or discount code equivalent to the value of the affected product, as applicable. EXCEPTIONS Sale & Clearance Items Products purchased from sale or clearance collections may not be eligible for exchange, unless expressly stated otherwise at the time of purchase. Proof of Purchase A valid proof of purchase is required for every exchange request. This may include your order confirmation, invoice, or receipt. Promotional Pricing Orders placed before the commencement of a promotional or sale campaign will not be adjusted to reflect promotional pricing once the campaign begins. Promotional prices apply only to orders placed during the stated promotional period. ORDER CANCELLATIONS Scentusco reserves the right to cancel an order where necessary. This may include circumstances such as: The selected product becoming unavailable A product failing to meet our quality standards Payment being declined by the issuing bank or financial institution An issue preventing us from successfully processing or fulfilling the order Customers may request cancellation at any time before their order has been processed. Once an order has been processed or dispatched, cancellation may no longer be possible. In such circumstances, the applicable Exchange Policy will apply. Where a credit is applicable, Scentusco will provide an online store voucher, credit note, or discount code rather than a cash refund, in accordance with this policy. OUR COMMITMENT Every Scentusco order represents our commitment to quality, craftsmanship, and your experience with our brand. We carefully review every exchange and service request to ensure that each matter is handled with fairness, care, and attention to detail. By placing an order with Scentusco, you acknowledge that you have read, understood, and agreed to the terms outlined in our Exchanges, Returns & Cancellations Policy. Scentusco Defines your presence.