Question 1

How long will it take to receive my order?

Accepted Answer

Delivery timelines may vary depending on your location, courier service availability, and product availability. Unforeseen courier-related circumstances may also affect delivery timelines.See details

Question 2

How to track my order?

Accepted Answer

Once your order has been dispatched, you will receive the relevant tracking details where applicable.See details

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within Pakistan.

Question 4

Do you offer free shipping?

Accepted Answer

A standard delivery charge of Rs. 199 applies to orders delivered within Pakistan.See details

Question 5

What is your return policy?

Accepted Answer

Returns or exchanges are not accepted due to change of mind, personal preference, or dissatisfaction with a fragrance. Exchange requests must be submitted within 48 hours of receiving your order, and items must be unused, undamaged, in original packaging, and include all original tags, labels, and accessories.Customers are responsible for exchange shipping costs unless the issue is caused by Scentusco. Cash refunds are not offered; where approved, value is provided as an online store voucher, credit note, or discount code. Sale and clearance items may not be eligible for exchange, and proof of purchase is required.Read the full policy

Question 6

Can I exchange an item?

Accepted Answer

Exchange requests must be submitted within 48 hours of receiving your order. Items must be unused, undamaged, in their original packaging, and include all original tags, labels, and accessories.Exchanges are subject to availability and are not accepted for change of mind or personal preference. Customers are responsible for exchange shipping costs unless the issue was caused by Scentusco, such as a wrong or damaged item.See details

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at Scentcare@Scentusco.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

Do you have testers?

Accepted Answer

Yes! we have testers but we do not offer standalone testers. However we have our own testers collection in which we offer our customers a privilege to select their own fragrance testers by themselves. You can access our testers collection here:Testers Collection

Question 11

Testers

Accepted Answer

Yes! we have testers but we do not offer standalone testers. However we have our own testers collection in which we offer our customers a privilege to select their own fragrance testers by themselves. You can access our testers collection here:Testers Collection

Frequently Asked Questions

Join our email list

Your cart is empty

Your cart is empty